About MedicalSec
Meet MedicalSec - making admin easy, so you can focus on care
We exist to take the stress out of private practice admin, giving consultants back their time, headspace, and peace of mind.
Private practice is rewarding – but the admin can be overwhelming.
From patient scheduling to invoicing, running a private practice means wearing many hats.
We’ve seen how the admin load can steal time from consultants, leading to frustration, inefficiencies, and reduced patient experience.
That’s why MSS exists – to take the admin off your plate and keep your day running like clockwork.
Inbox overload slows you down
Errors creep in when you’re stretched
Important tasks fall through the cracks
We keep it simple, proactive, and personal.
We’re more than just admin support – we’re your reliable, friendly team behind the scenes. Whether you need a sounding board, a prompt response to patient queries, or someone to chase invoices while you focus on care – we’re here to make practice life easier.
%
Of consultants say we feel like part of their team
Clinics supported with proactive scheduling
%
Bespoke service - built around your workflow
%
Consultant satisfaction with our communication and response times
Average client rating for ongoing support and peace of mind
We act as an extension of your practice
Our team combines decades of experience supporting consultants across specialties.
We’re all based in our Oxfordshire office, working side by side, supporting consultants across the UK.
Whether you call, email, or pop by, you’ll always speak to someone who knows your practice.
We act as an extension of your team, bringing calm, clarity, and expertise to your practice.
A peek behind the scenes at our dog friendly office…
A few of the team you'll speak to
Melinda Ziff
Melinda is our founder with over 40 years of experience in private health. She can often be found having 3 conversations at once and her big loves are her new grandson Jack, her beloved Stanley and handbags (of course).
Georgina Ziff
Georgina comes with a wealth of experience in clinical trials and has been with us for nearly 3 years. She loves Lola (the other top dog), going to the gym, playing board games and savouring the delights of expensive restaurants in new places amongst friends.
Julie Mason
Julie has been with us for nearly 6 years, bringing her alternative people-focused outlook to the team and years of experience in communication. She enjoys keeping things light-hearted and can often be found with a paintbrush in her hand out of hours.
Lilly Smith
Lilly quickly revealed her top skill of multi-tasking and remaining calm when dealing with a plethora of new doctor demands. She fits seamlessly into this key role where she is a trusted go-to when bringing our new doctors on board, keeping them calm and happy. Out of the office her unbounding energy is channelled onto a netball court or around the biggest theme parks the world can offer!
Chloe Cleaver
Chloe has been with us for nearly 3 years, and has quickly honed her skills to become an expert in all things Carebit. She loves to plan a holiday (and an outfit or two) and can often be found relaying the details of her ambitious cooking! Then it’s off to the gym and gearing people up for a night out.
Stanley & Lola
Stanley and Lola are the original office buddies and are regulars in the team offering a welcome distraction, a little comfort and an excuse to get out into the outside world for a dose of fresh air. Just remember to hide your lunch!
Our journey so far
At MSS, our story is rooted in understanding the real pressures consultants face. Founder Melinda Ziff’s journey – from early medical studies to building trusted relationships with London’s leading hospitals – shapes the personal, proactive service we provide today.
Foundations in medicine
MSS Founder Melinda begins her path in pre-med studies in America, gaining an early insight into the demands and responsibilities faced by clinicians.
Bringing experience home
After returning to the UK and completing an AMSPAR course at Hammersmith and West London College, Melinda channels her sharp mind and strong organisational skills into medical secretarial work. She quickly builds a reputation for her attention to detail and professionalism.
Supporting London’s specialists
Over the following decades - and while starting a family, Melinda works in private and NHS hospitals across London, supporting over 250 specialists and building strong relationships with all of the city’s leading private hospitals. She comes to understand the unique working practices of each, earning a reputation for reliability and depth of knowledge.
Listening and learning
First-hand experience shows Melinda a recurring challenge: most consultants see admin and accounting as a necessary burden, often put off until “tomorrow.” By listening - whether to an overworked doctor or a patient newly diagnosed - Melinda becomes the person people turn to for support and solutions.
Launching MSS
Encouraged by consultants who value her personal approach, Melinda founds MedicalSec Services Ltd to offer bespoke secretarial, accounting, and full practice management for consultants. Her goal: to take the weight of admin off doctors’ shoulders, so nothing falls through the cracks.
Personal service, trusted team
Now leading a team dedicated to timely, first-class support, Melinda remains fully hands-on and integral to our onboarding process. She continues to meet and speak regularly with every new client, ensuring MSS’s service stays true to her core values: building trusted relationships, offering genuine care, and always making time to listen.
Every step of our journey has been shaped by listening to consultants – so we can give you back your time, focus, and peace of mind.
What matters to us
Behind the scenes, we’re a close-knit, hands-on team who care deeply about the way we work, not just what we deliver. These are the values that guide us.
We show up - for each other and for our clients
We believe in consistency, reliability, and bringing our best to every day, no matter what.
We do things properly
We take pride in doing the small things right, whether that’s handling a tricky invoice or making the tea round.
We keep it human
We value kindness, empathy, and making people feel looked after – inside the team and with our clients.
We bring our whole selves to work (including the dogs)
From shared lunches to office dogs, we believe work should feel like a place you want to be – not just something you do.
Getting started is simple
We make onboarding straightforward, personal and stress-free - because your time is better spent with patients, not paperwork.
Step 1
Book a Call
Step 2
Receive a Tailored Proposal
Step 3
Focus on Your Patients – We'll Handle the Rest
Trusted by consultants across a wide range of specialties
From physicians to surgeons, oncologists to ophthalmologists, gastroenterologists to gynaecologists, we offer tailored support to consultants across a wide range of specialities.
SF
Professor in oral medicine
I cannot speak highly enough of Melinda and her team at MedicalSec Services. Their professionalism, attention to detail, and proactive approach have made a significant difference to the day-to-day running of my practice.
They are consistently reliable, handle sensitive information with the utmost confidentiality, and communicate with both patients and colleagues with clarity and compassion. It’s reassuring to know that everything behind the scenes is in such capable hands.
Having worked with Melinda for over 7 and a half years, I can confidently say that MedicalSec Services sets the gold standard in medical secretarial services. They’ve become an invaluable part of my clinical workflow.
AN
Consultant ENT Surgeon
As a busy medical professional, having reliable administrative support is absolutely essential — and MedicalSec Services has far exceeded my expectations. Their team is efficient, organized, and incredibly responsive. From appointment scheduling to patient communication and records management, they handle every task with precision and care.
What truly sets them apart is their understanding of the healthcare environment. They’re not just secretaries — they’re trained professionals who speak the language of medicine and understand the importance of discretion, urgency, and empathy.
Thanks to their support, I’ve been able to focus more on patient care and less on paperwork. I genuinely consider them an extension of my practice and wouldn’t hesitate to recommend their services to any healthcare provider looking for dependable, top-tier administrative assistance.
GP
Consultant Gastroenterologist
I am delighted to say I have been working with Melinda and her team since the very beginning of the company and it has been a wonderful move. From filling my clinics, sorting out problems, answering patient queries and allaying fears through to billing the company offers a first class, bespoke service to my needs. I would recommend them to anyone, whether they have an existing practice or starting out.
MB
Consultant in Infectious Diseases
Melinda is a highly experienced PA with an excellent understanding of my diverse cohort of patients. She is efficient and precise. My patients have reported that she has been very helpful in helping them negotiate all the tests and appointments needed, and I have benefitted hugely from her wisdom and support.
RS
Consultant Gastroenterologist
Melinda and the MedicalSec Services team have been a Godsend. I have been with them for 3 years and have no regrets. They helped me set up my private practice when I moved to working independently such that my transition was seamless. They take care of everything, from clinic, procedure and endoscopy appointments (even if at a variety of hospitals), to managing letters, accounts and insurance. I just have to deal with the clinical side of private practice which is a luxury. I would strongly recommend MedicalSec Services
UM
Consultant Gastroenterologist
Melinda and her team provide an exceptional level of administrative support. Their professionalism, efficiency, and proactive approach have significantly reduced the day-to-day burden on my practice. They are highly effective at coordinating follow-ups, managing communications, and ensuring that nothing falls through the cracks. I have complete confidence in their ability to deliver results and would wholeheartedly recommend their services to any consultant looking for reliable and streamlined administrative support.
MK
Consultant Respiratory Physician
Melinda and her dedicated team provide fantastic support for my multisite Respiratory medicine practice taking the stress of the organisational complexity off my shoulders. Great feedback from patients. They are well organised and I would happily recommend them to colleagues (and have done so).
FL
Consultant Gastroenterologist
MedicalSec Services provides excellent secretarial support and billing services for my medical practice. I have received excellent feedback from my patients for all my secretaries who are always polite, efficient and happy to help them with their queries and appointments. My billing services are also excellent and efficient. This allows me to focus on the medical management of my patients knowing that all the administrative tasks are taken care of by Melinda and her team!
BH
Consultant Paediatric Gastroenterologist
Melinda and the team are very good at what they do, which is so much more than basic secretarial duties. They have taken over all the administration which was really slowing me down, allowing me to concentrate on patient care and the creative aspects of being an independent doctor. They inspire confidence and are highly recommended.
JE
Consultant Gastroenterologist
Melinda and her team helped me transform from a part time sideline to a robust medical business, where I can maximise my time seeing patients and with value that adds.
DG
Consultant Breast & Oncoplastic Surgeon
Melinda, what can I say about her? Two words describes her – Mary Poppins!! 2014 she came into my office when she was filling in for my secretary’s leave. She had her Mary Poppins bag with her and the moment she walked in it was magic and I knew she can do anything. She could not work for me then but I always knew If I had to have a secretary she would be the one In 2018 I heard that she has started a company to provide secretarial service and as fate would have had it my permanent secretary left for family reasons. I moved my practice under her company in June 2018.I knew anything she touches is magic. With her experience she has now created an amazing dream team that can provide everything for a private practice in the UK to flourish. Now I do not have to look back or think about my private work. Things happen as she waves her wand.
