Frequently asked questions

Yes, we have a minimum commitment period of three months. This allows us to deliver a consistent, high-quality service and ensures a smooth onboarding experience for both you and our team. After the initial three months, you’re free to continue on a rolling basis with complete flexibility.

We work with a broad network of hospitals, diagnostic centres, and clinics across the UK, including well-known organisations such as HCA Healthcare, The London Clinic, King Edward VII’s Hospital, Circle Health, Nuffield Health, BMI Healthcare, BUPA, Spire Healthcare, One Hatfield, Onestop Doctors, The Doctors Laboratory (TDL), Pharmacierge, OneWelbeck, and many others.

We’re an office-based team working in Oxfordshire, providing professional support to consultants across the whole of the UK.

Getting started is easy:

1. Book a discovery call – Contact us to tell us about your practice and what support you need.
2. Receive a tailored proposal – We’ll create a personalised plan designed around your goals and requirements.
3. Focus on your patients – We’ll take care of the admin, so you can concentrate on what you do best.

We offer a full range of support services for private practices, including:

• Practice Management
• Secretarial Services
• Billing & Collections
• Medico-Legal Admin
• Transcription & AI Support
• Phone Answering
• Private Practice Marketing

If you need something specific, just ask - we’re here to help with all aspects of practice administration.

Absolutely. You can choose a single service or combine as many as you need. Every proposal is bespoke, so we’ll tailor our services to fit your practice perfectly.

With us, you get all the benefits of a dedicated in-house team without the hassle. There’s no recruitment, payroll, PAYE or HR to worry about. We handle everything, including cover for holidays and sickness, so you can focus on your patients and leave the admin to us.

Yes, every practice is different, so all our support is fully bespoke. We take the time to understand your unique needs and tailor our services around what works best for you and your patients.

Our pricing is flexible and based on your needs. We’ll work with you to find the best payment structure - whether that’s a simple hourly rate, a percentage of invoices raised, or a fixed monthly retainer. You’ll always know exactly what you’re paying for.

We pride ourselves on trust and transparency, and as such there are no setup fees or hidden costs. You’ll always know exactly what you’re paying for - no surprises.

Yes, we offer custom packages. Every practice is different, so we’ll work with you to build a support package that fits your exact needs. Whether you require one service or several, we’ll create a solution tailored for you.

We send you a monthly invoice in arrears, so you only ever pay for the services you’ve received. Payment is straightforward and fully itemised for your records.

While we’d be sorry to see you go, we operate a three-month notice period for cancellations. This helps ensure a smooth transition and continuity of care for your practice.

Our typical setup lead time is around four weeks. This allows us to put everything in place, notify the PPR, and inform all relevant insurers and hospitals - so you can get started smoothly and with confidence.

Our onboarding process is personal and thorough. Melinda herself will act as your secretary for the first three months, working alongside our onboarding team to get to know how you work and what you need. Together, we’ll map out the best ways to support you and identify opportunities to streamline and improve your practice from day one.

Absolutely. We’ll make sure your admin is transferred from your previous provider as smoothly and seamlessly as possible, so there’s no disruption to your practice.

You can contact our team any time via our contact page, by email, or by phone. We’re always happy to help.

Yes, our services are fully GDPR compliant.

We operate in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. All data is handled lawfully, securely, and with the highest regard for confidentiality. Our team is trained in data protection best practices, and we use secure systems and processes to ensure patient and client information is managed with care and integrity.

Access depends on the practice management system you use. Some systems include patient portals that allow patients to log in and view certain records, while other systems may restrict access to clinicians and authorised staff only.

Protecting patient confidentiality is at the heart of everything we do. As a medical secretary service, we understand the critical importance of handling sensitive information with the highest level of care and professionalism.

Fully Compliant
We operate in full compliance with UK GDPR and the common law duty of confidentiality. All data is processed lawfully, fairly, and securely.

Trained and Trusted Team
Our team members are fully trained in data protection and confidentiality best practices. Everyone who handles patient information understands their responsibilities and follows strict internal protocols.

Secure Systems and Processes
We use secure, encrypted systems for managing, storing, and sharing patient data. Access is restricted to authorised personnel only, ensuring information is only seen by those who need it.

Professional Conduct
We only share patient information on a strict need-to-know basis, and always in line with clinical guidelines and patient consent. Discretion and privacy are fundamental to our approach.

Office-Based for Extra Security
Working from our secure office in Oxfordshire, we maintain full control over our working environment—offering additional reassurance that your data is handled safely and confidentially.

Yes, our full privacy policy is available on our website. You can read it any time on our Privacy Policy page, or contact us if you have any questions.