Professional Phone Answering
Never miss a patient call – professional phone answering for consultants
Our specialist phone answering team answers every patient call promptly and professionally, giving you the confidence that new enquiries, urgent calls, and important opportunities are always handled with care – even when you’re busy with patients.
Missed calls mean missed opportunities for Your practice
Every missed call could be a lost patient, an urgent query unanswered, or a frustrated referrer. Without a reliable phone answering service, even the best-run private practices can face these challenges:
Potential new patients go unanswered, leading to lost bookings and wasted marketing spend.
Current patients can’t reach you, resulting in anxiety, complaints, or negative reviews.
Important calls fall through the cracks, disrupting clinic flow and damaging your reputation.
Clinicians and PAs get interrupted, pulling focus from patient care and essential tasks.
Important calls fall through the cracks, disrupting clinic flow and damaging your reputation.
Clinicians and PAs get interrupted, pulling focus from patient care and essential tasks.
A missed call is more than an inconvenience—it’s a missed chance to deliver excellent care and grow your practice.
Give every caller a warm, professional welcome
Our phone answering service acts as an extension of your private practice. We answer every call promptly and courteously, following your scripts and preferences, and ensuring important enquiries reach you fast.
Whether you’re in clinic, operating, or simply unavailable, our team handles everything from new patient bookings and cancellations to urgent calls and message forwarding - so nothing gets missed.
We don’t just take messages; we protect your time, enhance patient experience, and make your practice feel responsive and approachable - every day.
How our phone answering helps you deliver the best patient experience
No more missed calls or voicemails – every patient feels heard.
Friendly, industry-experienced receptionists who understand your practice.
Urgent messages and new enquiries handled and relayed promptly.
Detailed call logs and message forwarding – never lose track.
Confidential and GDPR-compliant at every stage.
Getting started is simple
We make onboarding straightforward, personal and stress-free - because your time is better spent with patients, not paperwork.
Step 1
Book a Call
Step 2
Receive a Tailored Proposal
Step 3
Focus on Your Patients – We'll Handle the Rest
Trusted by consultants across a wide range of specialties
From physicians to surgeons, oncologists to ophthalmologists, gastroenterologists to gynaecologists, we offer tailored support to consultants across a wide range of specialities.
SF
Professor in oral medicine
I cannot speak highly enough of Melinda and her team at MedicalSec Services. Their professionalism, attention to detail, and proactive approach have made a significant difference to the day-to-day running of my practice.
They are consistently reliable, handle sensitive information with the utmost confidentiality, and communicate with both patients and colleagues with clarity and compassion. It’s reassuring to know that everything behind the scenes is in such capable hands.
Having worked with Melinda for over 7 and a half years, I can confidently say that MedicalSec Services sets the gold standard in medical secretarial services. They’ve become an invaluable part of my clinical workflow.
AN
Consultant ENT Surgeon
As a busy medical professional, having reliable administrative support is absolutely essential — and MedicalSec Services has far exceeded my expectations. Their team is efficient, organized, and incredibly responsive. From appointment scheduling to patient communication and records management, they handle every task with precision and care.
What truly sets them apart is their understanding of the healthcare environment. They’re not just secretaries — they’re trained professionals who speak the language of medicine and understand the importance of discretion, urgency, and empathy.
Thanks to their support, I’ve been able to focus more on patient care and less on paperwork. I genuinely consider them an extension of my practice and wouldn’t hesitate to recommend their services to any healthcare provider looking for dependable, top-tier administrative assistance.
GP
Consultant Gastroenterologist
I am delighted to say I have been working with Melinda and her team since the very beginning of the company and it has been a wonderful move. From filling my clinics, sorting out problems, answering patient queries and allaying fears through to billing the company offers a first class, bespoke service to my needs. I would recommend them to anyone, whether they have an existing practice or starting out.
MB
Consultant in Infectious Diseases
Melinda is a highly experienced PA with an excellent understanding of my diverse cohort of patients. She is efficient and precise. My patients have reported that she has been very helpful in helping them negotiate all the tests and appointments needed, and I have benefitted hugely from her wisdom and support.
RS
Consultant Gastroenterologist
Melinda and the MedicalSec Services team have been a Godsend. I have been with them for 3 years and have no regrets. They helped me set up my private practice when I moved to working independently such that my transition was seamless. They take care of everything, from clinic, procedure and endoscopy appointments (even if at a variety of hospitals), to managing letters, accounts and insurance. I just have to deal with the clinical side of private practice which is a luxury. I would strongly recommend MedicalSec Services
UM
Consultant Gastroenterologist
Melinda and her team provide an exceptional level of administrative support. Their professionalism, efficiency, and proactive approach have significantly reduced the day-to-day burden on my practice. They are highly effective at coordinating follow-ups, managing communications, and ensuring that nothing falls through the cracks. I have complete confidence in their ability to deliver results and would wholeheartedly recommend their services to any consultant looking for reliable and streamlined administrative support.
MK
Consultant Respiratory Physician
Melinda and her dedicated team provide fantastic support for my multisite Respiratory medicine practice taking the stress of the organisational complexity off my shoulders. Great feedback from patients. They are well organised and I would happily recommend them to colleagues (and have done so).
FL
Consultant Gastroenterologist
MedicalSec Services provides excellent secretarial support and billing services for my medical practice. I have received excellent feedback from my patients for all my secretaries who are always polite, efficient and happy to help them with their queries and appointments. My billing services are also excellent and efficient. This allows me to focus on the medical management of my patients knowing that all the administrative tasks are taken care of by Melinda and her team!
BH
Consultant Paediatric Gastroenterologist
Melinda and the team are very good at what they do, which is so much more than basic secretarial duties. They have taken over all the administration which was really slowing me down, allowing me to concentrate on patient care and the creative aspects of being an independent doctor. They inspire confidence and are highly recommended.
JE
Consultant Gastroenterologist
Melinda and her team helped me transform from a part time sideline to a robust medical business, where I can maximise my time seeing patients and with value that adds.
DG
Consultant Breast & Oncoplastic Surgeon
Melinda, what can I say about her? Two words describes her – Mary Poppins!! 2014 she came into my office when she was filling in for my secretary’s leave. She had her Mary Poppins bag with her and the moment she walked in it was magic and I knew she can do anything. She could not work for me then but I always knew If I had to have a secretary she would be the one In 2018 I heard that she has started a company to provide secretarial service and as fate would have had it my permanent secretary left for family reasons. I moved my practice under her company in June 2018.I knew anything she touches is magic. With her experience she has now created an amazing dream team that can provide everything for a private practice in the UK to flourish. Now I do not have to look back or think about my private work. Things happen as she waves her wand.
Frequently asked questions
Can you answer calls in my practice’s name and follow specific instructions?
Yes, we can assign a dedicated phone number to your practice, allowing all calls to be answered professionally in your practice’s name.
What hours does your phone answering service operate?
Our phone answering services operate between the hours of 9am - 5.30pm Monday to Friday.
How do you handle urgent or sensitive calls?
All our calls are handled with sensitivity and care by trained staff who have experience dealing with difficult situations and patients from all walks of life. Urgent requests are dealt with promptly and professionally.
Is your service GDPR-compliant and confidential?
All patient information is handled in line with UK GDPR requirements. Our processes are designed to protect sensitive data, using secure methods for transfer and storage. Every team member is trained in confidentiality procedures and committed to safeguarding your patients’ privacy at all times.