Medical Secretarial Services
Stay focused on your patients – let our secretarial team handle the admin.
Our dedicated medical secretaries manage the day-to-day communications and admin for your practice, so you always feel in control – and never miss what matters.
When admin interrupts your day, your patients don’t get your best.
You didn’t set out to spend your time fielding calls, typing letters, or chasing referrals. But without trusted secretarial support, admin can quickly become overwhelming:
Unanswered calls and messages pile up
Patient queries slip through the cracks
Time lost on typing, filing, and paperwork
Frustration and delays for you and your patients
Time lost on typing, filing, and paperwork
Frustration and delays for you and your patients
That’s where our Secretarial Services step in – giving you the space to focus on patient care, while we keep your practice communications, admin, and daily details running smoothly.
Let us take care of the details – so you can stay focused on care.
Our Secretarial Services act as a seamless extension of your private practice or clinic.
From managing calls and patient queries to typing medical letters, reports, and organising appointments, we keep your admin in order so nothing slips through the cracks.
We don’t just respond – we proactively manage your workload, maintain confidentiality, and help your practice deliver a professional experience, every day.
How our secretarial services help you deliver the best patient experience
Dedicated medical secretary who knows your practice
Friendly, prompt, and professional communication
Reliable support even during busy periods or staff absences
Full confidentiality and data security
Getting started is simple
We make onboarding straightforward, personal and stress-free - because your time is better spent with patients, not paperwork.
Step 1
Book a Call
Step 2
Receive a Tailored Proposal
Step 3
Focus on Your Patients – We'll Handle the Rest
Trusted by consultants across a wide range of specialties
From physicians to surgeons, oncologists to ophthalmologists, gastroenterologists to gynaecologists, we offer tailored support to consultants across a wide range of specialities.
SF
Professor in oral medicine
I cannot speak highly enough of Melinda and her team at MedicalSec Services. Their professionalism, attention to detail, and proactive approach have made a significant difference to the day-to-day running of my practice.
They are consistently reliable, handle sensitive information with the utmost confidentiality, and communicate with both patients and colleagues with clarity and compassion. It’s reassuring to know that everything behind the scenes is in such capable hands.
Having worked with Melinda for over 7 and a half years, I can confidently say that MedicalSec Services sets the gold standard in medical secretarial services. They’ve become an invaluable part of my clinical workflow.
AN
Consultant ENT Surgeon
As a busy medical professional, having reliable administrative support is absolutely essential — and MedicalSec Services has far exceeded my expectations. Their team is efficient, organized, and incredibly responsive. From appointment scheduling to patient communication and records management, they handle every task with precision and care.
What truly sets them apart is their understanding of the healthcare environment. They’re not just secretaries — they’re trained professionals who speak the language of medicine and understand the importance of discretion, urgency, and empathy.
Thanks to their support, I’ve been able to focus more on patient care and less on paperwork. I genuinely consider them an extension of my practice and wouldn’t hesitate to recommend their services to any healthcare provider looking for dependable, top-tier administrative assistance.
GP
Consultant Gastroenterologist
I am delighted to say I have been working with Melinda and her team since the very beginning of the company and it has been a wonderful move. From filling my clinics, sorting out problems, answering patient queries and allaying fears through to billing the company offers a first class, bespoke service to my needs. I would recommend them to anyone, whether they have an existing practice or starting out.
MB
Consultant in Infectious Diseases
Melinda is a highly experienced PA with an excellent understanding of my diverse cohort of patients. She is efficient and precise. My patients have reported that she has been very helpful in helping them negotiate all the tests and appointments needed, and I have benefitted hugely from her wisdom and support.
RS
Consultant Gastroenterologist
Melinda and the MedicalSec Services team have been a Godsend. I have been with them for 3 years and have no regrets. They helped me set up my private practice when I moved to working independently such that my transition was seamless. They take care of everything, from clinic, procedure and endoscopy appointments (even if at a variety of hospitals), to managing letters, accounts and insurance. I just have to deal with the clinical side of private practice which is a luxury. I would strongly recommend MedicalSec Services
UM
Consultant Gastroenterologist
Melinda and her team provide an exceptional level of administrative support. Their professionalism, efficiency, and proactive approach have significantly reduced the day-to-day burden on my practice. They are highly effective at coordinating follow-ups, managing communications, and ensuring that nothing falls through the cracks. I have complete confidence in their ability to deliver results and would wholeheartedly recommend their services to any consultant looking for reliable and streamlined administrative support.
MK
Consultant Respiratory Physician
Melinda and her dedicated team provide fantastic support for my multisite Respiratory medicine practice taking the stress of the organisational complexity off my shoulders. Great feedback from patients. They are well organised and I would happily recommend them to colleagues (and have done so).
FL
Consultant Gastroenterologist
MedicalSec Services provides excellent secretarial support and billing services for my medical practice. I have received excellent feedback from my patients for all my secretaries who are always polite, efficient and happy to help them with their queries and appointments. My billing services are also excellent and efficient. This allows me to focus on the medical management of my patients knowing that all the administrative tasks are taken care of by Melinda and her team!
BH
Consultant Paediatric Gastroenterologist
Melinda and the team are very good at what they do, which is so much more than basic secretarial duties. They have taken over all the administration which was really slowing me down, allowing me to concentrate on patient care and the creative aspects of being an independent doctor. They inspire confidence and are highly recommended.
JE
Consultant Gastroenterologist
Melinda and her team helped me transform from a part time sideline to a robust medical business, where I can maximise my time seeing patients and with value that adds.
DG
Consultant Breast & Oncoplastic Surgeon
Melinda, what can I say about her? Two words describes her – Mary Poppins!! 2014 she came into my office when she was filling in for my secretary’s leave. She had her Mary Poppins bag with her and the moment she walked in it was magic and I knew she can do anything. She could not work for me then but I always knew If I had to have a secretary she would be the one In 2018 I heard that she has started a company to provide secretarial service and as fate would have had it my permanent secretary left for family reasons. I moved my practice under her company in June 2018.I knew anything she touches is magic. With her experience she has now created an amazing dream team that can provide everything for a private practice in the UK to flourish. Now I do not have to look back or think about my private work. Things happen as she waves her wand.
Frequently asked questions
Can you cover my practice if my usual secretary is on leave?
There will always be cover support in place when your usual secretary in on leave, so you will not notice any change in the service we provide.
Do you work with all medical specialties?
We support consultants in any medical speciality - no matter how general or niche - and tailor our services to meet the exact needs of your field.
Is your secretarial service confidential and secure?
Protecting patient confidentiality is at the heart of everything we do. As a medical secretary service, we understand the critical importance of handling sensitive information with the highest level of care and professionalism.
Fully Compliant
We operate in full compliance with UK GDPR and the common law duty of confidentiality. All data is processed lawfully, fairly, and securely.
Trained and Trusted Team
Our team members are fully trained in data protection and confidentiality best practices. Everyone who handles patient information understands their responsibilities and follows strict internal protocols.
Secure Systems and Processes
We use secure, encrypted systems for managing, storing, and sharing patient data. Access is restricted to authorised personnel only, ensuring information is only seen by those who need it.
Professional Conduct
We only share patient information on a strict need-to-know basis, and always in line with clinical guidelines and patient consent. Discretion and privacy are fundamental to our approach.
Office-Based for Extra Security
Working from our secure office in Oxfordshire, we maintain full control over our working environment—offering additional reassurance that your data is handled safely and confidentially.
Can you manage medical letters, typing, and dictations?
We offer full medical letter management and can work with all forms of dictation, using either traditional medical typing, or the latest AI software. We are flexible in our approach and can accommodate our service to your needs.